Dolphin Express is dedicated to providing an enjoyable online visit experience for its customers and to respect their right to privacy. We aim to give you a satisfactory experience and to protect your personal, private information.
We monitor the dolphinexpress.com website to identify patterns and trends that help us to optimally run the website.
Non-Assignment to Third Parties
dolphinexpress.com is owned by Dolphin Express, Inc. (hereinafter: Dolphin Express), incorporated under the rules of the State of New Jersey, U.S.A., located at 473 Mundet Place, Hillside, NJ 07205.
Our telephone number is +1-973-253-3800 (free of charge within the U.S.). Our fax number is +1-208-275-7535. You can email any comment, question, customer service issues or helpdesk issues to [email protected] .
To use our website / services, users might requested to fill out a registration form / volume calculator form. During registration, users are asked to provide certain data, such as their full name, shipping address, phone numbers and email addresses. We use this data to contact users for the purpose of dispatching and delivering their shipments. We do not collect identifying details on users unless they have been willingly provided.
Dolphin Express engages the services of shipping companies to bring freight (shipments) right at your doorstep.
Dolphin Express requests information from all users. This information is vital to complete shipments of Products and Services (for the definition of Products and Services, see Terms & Conditions) and to update users on the status of their shipments. Users must provide contact details consisting of full name, address, phone numbers and email addresses. Should a problem or difficulty in completing shipments or in dispatching them arise, we use this information to contact users.
Arbitration of disputes:
You hereby agree that any dispute arising from or relating to the Terms & Conditions herein and/or the products and/or services rendered herein will be determined exclusively by means of arbitration in Manhattan, NYC, in front of a single arbitrator, in accordance to the regulations of the American Arbitration Association (AAA). Should arbitration be conducted in the U.S. and in accordance with the AAA regulations that are in force on the day of submission of the request for arbitration (hereinafter: the Regulations).
A request for arbitration must be received up to one (1) year from the origin of the suit or claim.
Should the parties disagree as to the identity of the arbitrator within 30 days following the above demand, an arbitrator will be appointed according to the Regulations.
The arbitration process will be performed entirely in English.
You are not allowed to accumulate claims or disputes of your own with claims and disputes of other people in respect to arbitration on the Terms & Conditions herein. You hereby waive any right you have in filing a class action against Dolphin Express, Inc., its branches and members, in respect to the Terms & Conditions herein.
The arbitrator will implement the applicable law in accordance with article 20. Any decision by the arbitrator will be written and list the conclusions reached by the arbitrator on the facts and legal conclusions of the arbitrator.
Arbitrage can be performed via the phone or videoconferencing, at the expense of Dolphin Express.
The decision of the arbitrator will be finite and indisputable, yet subject to judicial critique of the NYC, U.S. courts. The U.S. Federal law will apply to any court procedure, as the case may be.
The content of this article does not prevent the parties from seeking other temporary relief and/or take other measures in any court prior to the commencement of the arbitration procedure, or during this procedure.
Waiver of jury trial
You and Dolphin Express, Inc. hereby waive the right to hold a jury trial in all matters concerning a dispute on the Terms & Conditions herein, your orders, or any transaction between yourself and Dolphin Express, Inc.