473 Mundet Place, Hillside, NJ 07205 USA 973.253.3800 Email Us
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Privacy Policy

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Privacy Policy

Dolphin Express is dedicated to providing an enjoyable online visit experience for its customers and to respect their right to privacy. We aim to give you a satisfactory experience and to protect your personal, private information.

The following Privacy Policy Document presents our dedication to maintaining your privacy. As will be explained below, Dolphin Express, Inc. is entitled, at its sole discretion, to periodically amend this Privacy Policy. Any such change will appear here, to allow you to remain informed of how we collect and use your personal information. By browsing and using this website and by entering data onto the dolphinexpress.com system, you hereby agree that Dolphin Express is allowed to make use of the information described herein.

This Privacy Policy is an integral part of our Terms & Conditions.We monitor the dolphinexpress.com website to identify patterns and trends that help us to optimally run the website.

Non-Assignment to Third Parties

We will not lease or sell your information to any third party. We will neither sell nor share your details in any way inconsistent with this Privacy Policy. Your use of the Website is subject to this Privacy Policy and to the Terms & Conditions of which this Privacy Policy forms an integral part.


This Privacy Policy comes into force 1 December 2017. Please acquaint yourself with changes or amendments to this Policy from time to time.

Contact Details

dolphinexpress.com is owned by Dolphin Express, Inc. (hereinafter: Dolphin Express), incorporated under the rules of the State of New Jersey, U.S.A., located at 473 Mundet Place, Hillside, NJ 07205.Our telephone number is +1-973-253-3800 (free of charge within the U.S.). Our fax number is +1-208-275-7535. You can email any comment, question, customer service issues or helpdesk issues to [email protected].


To use our website / services, users might requested to fill out a registration form / volume calculator form. During registration, users are asked to provide certain data, such as their full name, shipping address, phone numbers and email addresses. We use this data to contact users for the purpose of dispatching and delivering their shipments. We do not collect identifying details on users unless they have been willingly provided.

Doorstep Delivery

Dolphin Express engages the services of shipping companies to bring freight (shipments) right at your doorstep.


Dolphin Express requests information from all users. This information is vital to complete shipments of Products and Services (for the definition of Products and Services, see Terms & Conditions) and to update users on the status of their shipments. Users must provide contact details consisting of full name, address, phone numbers and email addresses. Should a problem or difficulty in completing shipments or in dispatching them arise, we use this information to contact users.


Cookies are information components saved to a user's hard disk that contain that user's data. This data can help in improving the user's experience on the Website. For instance, a special cookie will allow the user to provide his password only on his first visit to our Website. We are allowed to use temporary cookies to upgrade users experience, which are dissolved once users close the browser they are using. Cookies do not extract data from users hard disk, email box or any other information depository. Should users refuse the use of cookies they would still be eligible to use the website, but some features might be restricted.

IP Address

We are entitled to use your IP address in order to analyze trends and traffic patterns for the purpose of running the Website. It is possible that some of our service providers and partners will use cookies on our Website. We nonetheless have no access to these cookies and cannot be held liable for the use thereof.

Service Providers

We are entitled to maintain and engage the assistance of other known business entities to perform transactions for us, in line with this Privacy Policy. Such business entities include shipping and transport companies, various service providers, and customs authorities. These third-party companies may receive personal information required to perform their transactions and services, subject to their not using this information for any other purpose.


The Website may contain links to other websites. Please note that Dolphin Express cannot be held liable to the privacy policy of these other websites. We encourage you to read the privacy policy of every website you visit. The present Privacy Policy is valid exclusively for the information provided on this Website.


Please note that this Privacy Policy is governed by the fundamental laws of the State of New Jersey, U.S., and by the relevant U.S. Federal laws.Arbitration of disputes: You hereby agree that any dispute arising from or relating to the Terms & Conditions herein and/or the products and/or services rendered herein will be determined exclusively by means of arbitration in Manhattan, NYC, in front of a single arbitrator, in accordance to the regulations of the American Arbitration Association (AAA). Should arbitration be conducted in the U.S. and in accordance with the AAA regulations that are in force on the day of submission of the request for arbitration (hereinafter: the Regulations).A request for arbitration must be received up to one (1) year from the origin of the suit or claim. Should the parties disagree as to the identity of the arbitrator within 30 days following the above demand, an arbitrator will be appointed according to the Regulations. The arbitration process will be performed entirely in English.You are not allowed to accumulate claims or disputes of your own with claims and disputes of other people in respect to arbitration on the Terms & Conditions herein. You hereby waive any right you have in filing a class action against Dolphin Express, Inc., its branches and members, in respect to the Terms & Conditions herein. The arbitrator will implement the applicable law in accordance with article 20. Any decision by the arbitrator will be written and list the conclusions reached by the arbitrator on the facts and legal conclusions of the arbitrator. Arbitrage can be performed via the phone or videoconferencing, at the expense of Dolphin Express. The decision of the arbitrator will be finite and indisputable, yet subject to judicial critique of the NYC, U.S. courts. The U.S. Federal law will apply to any court procedure, as the case may be. The content of this article does not prevent the parties from seeking other temporary relief and/or take other measures in any court prior to the commencement of the arbitration procedure, or during this procedure.

Waiver of jury trial

You and Dolphin Express, Inc. hereby waive the right to hold a jury trial in all matters concerning a dispute on the Terms & Conditions herein, your orders, or any transaction between yourself and Dolphin Express, Inc.


These Privacy policy notwithstanding, Dolphin Express, Inc. reserves itself the right to revoke and terminate your permission to use the website and/or to prevent your access to and use of the website.